I'm listening to the 1/19/11 show and it's amazing to see the degree to which Ian (and to a lesser degree, Mark) can twist and bend to continue to defend Momma Ally.
The Fixes (sp?) were pissy customers who perceived they were wronged. All businesses, no matter how well run, are going to have customers that act this way. Momma Ally and her partner clearly don't know how to deal with these types of customers. How to deal with them? Make a reasonable offer to fix the problem. If they refuse it and continue to escalate, restate the offer publicly and then WALK AWAY. Let them trash talk or post on blogs or whatever. Momma Ally royally messed up by using angry rhetoric and further escalating the situation. Additionally, publicly posting what could easily be considered to be a racist statement on Facebook is an incredibly bad business decision. As was mentioned on the show, the Fixes never said that she was a racist, they just copied and pasted her words and let people draw their own conclusions.
I'm from the South too and going around saying the "N" word would have been considered racist and/or stupid. Posting it online would have been considered a career limiting move.
What should Momma do now? Cut the angry rhetoric, don't engage the Fixes other than to offer them a free meal at PorcFest (delivered to the Fixes site), and leave your "guard" dogs at home when going to PorcFest.